Frequently Asked Questions.
01. The order
When do I receive my order?
Once your order is successfully placed with DubaiVaporWorld.ae, you can expect a swift delivery of your products. For orders within Dubai, we offer an ultra-fast delivery service, ensuring that you receive your items within just 3 hours. For customers in Abu Dhabi or other Emirates, we provide same-day delivery for orders placed before 12 o’clock noon. Our commitment is to get your vaping products to you as quickly as possible, so you can enjoy them without delay.
Can I track my order once it’s been dispatched?
Yes, once your order is on its way, you will receive a tracking link via email or SMS. This allows you to track the progress of your delivery in real-time, giving you peace of mind and clarity on when your products will arrive.
How quickly will my order be delivered in Dubai?
For our customers in Dubai, we pride ourselves on our rapid delivery service. Once your order is successfully placed, you can expect to receive your products within just 3 hours. This swift delivery ensures that you can enjoy your vaping products almost immediately after purchase.
02. Shipment
What are the shipping options available at DubaiVaporWorld.ae?
We offer various shipping options to cater to your needs. For customers in Dubai, we provide ultra-fast delivery within 3 hours. For those in Abu Dhabi and other Emirates, we offer same-day delivery for orders placed before 12 noon. Our aim is to ensure you receive your products promptly and conveniently.
What should I do if there’s a delay in my shipment?
While we strive to deliver on time, unforeseen circumstances can sometimes cause delays. If your shipment is delayed, please contact our customer service team. We will provide you with updated information and do our best to resolve the issue as quickly as possible.
What are the payment options for shipping at DubaiVaporWorld.ae?
At DubaiVaporWorld.ae, we offer flexible payment options for your convenience. You can choose to pay for your order using Cash on Delivery (COD) or opt for card payment upon delivery. We accept all major credit and debit cards, including MasterCard, Visa, and more. This flexibility allows you to select the payment method that best suits your needs at the time of your order’s arrival.
03. Returns, exchanges and complaints
What is the policy for returning a product at DubaiVaporWorld.ae?
At DubaiVaporWorld.ae, we prioritize customer satisfaction. While we do not offer refunds, we are happy to exchange products if you’re not satisfied with the flavor. Please contact our customer service team to initiate an exchange.
How can I exchange a flavor I don’t like?
If you’re not pleased with the flavor of your product, you can exchange it for a different one. Simply reach out to us within a specified period from the purchase date, and we’ll assist you with the exchange process, ensuring you find a flavor that better suits your taste.
How long does it take to receive a new flavor after an exchange?